PAYMENT  POLICY

Once you reserve an apartment, a deposit of 30% of the total rental amount is due within 7 days of booking confirmation. Failure to pay the deposit within this period will result in your booking being cancelled. The rest of the total rent amount  is to be paid on arrival day.

FORM OF PAYMENT

All payments shall be paid by bank transfer, unless otherwise agreed. Bank account details will be provided once the booking request has been confirmed.

When arranging an international payment into our Croatian bank account for your apartment  rental the Payee is responsible for the payment of any associated bank charges charged by either the Payee or the Beneficiary bank. 

CANCELLATION POLICY

By client - any cancellation must be notified in writing to the owner.  Deposit will be refunded for bookings cancelled minimum 6 weeks prior to arrival date.

By owner - if through circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, without interest or further compensation.

WHAT IS INCLUDED

The apartment rental includes the cost of a weekly delivery of bed linen and towels (one bath towel and one hand towel per guest), an end of stay cleaning, water, electricity, Wi-Fi, air conditioning (where available).

Any defects or deficiencies must be reported within 24 hours of client's arrival. After this time it will be assumed that everything is in order.

All apartments are fully furnished. Rearranging the furniture or removing any items from the apartment is strictly prohibited.

OCCUPANCY

Only persons registered on arrival day may occupy the apartment.

Under no circumstances may more than the maximum number of persons specified in the apartment description occupy the apartment. Should a group misrepresent themselves, they will be required to vacate the apartment without refund.

ARRIVAL/DEPARTURE

Reservations are for a minimum of 7 nights (unless otherwise agreed). The apartment is available after 14:00 (local time) on the day of arrival and must be vacated by 9:00 on the day of departure, unless otherwise agreed. 

KEYS AND CONTACT NUMBERS

The owner lives in the same house and will meet the clients upon their arrival. A contact telephone number  will be sent by email once the deposit  is received.

CLIENTS RESPONSIBILITIES 
Clients must keep the apartment and all furniture, facilities and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven and fridge are clean. Barbecue/grill must be left clean and all rubbish needs to be cleared away from the property and placed in the communal dustbins. 

Clients are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damage.

SECURITY
Clients are responsible for the security of their apartment during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises.

Any valuables left at the property are at client's own risk. The owner is not responsible for loss or breakage of client's personal goods. As with all the rental properties there is a risk of burglary. It is client's responsibility to advise the owner immediately in case of burglary. The owner accepts no responsibility for any loss or damage due to theft or any security related incident however caused.

Clients are responsible for keys. There is a charge for each set of lost keys.

TRAVEL DOCUMENTS
It is the responsibility of the clients to ensure that all those travelling in the party have complied fully with all passport and visa requirement in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their apartment booking. In such circumstances no liability attaches itself to the owner.

SMOKING POLICY

Smoking is not permitted anywhere in the apartment. However, clients may smoke on balconies and terraces. Ashtrays are provided for clients use.

INSECTS & PESTS

Insects and pests are inevitably present in Croatia's Mediterranean climate. Within reason, this is normal and the owner cannot take action to totally eradicate the problem but only control it. Only when, in the owners reasonable opinion, pests in the living accommodation become a serious nuisance will further action be taken.

PETS
Pets are allowed only by prior agreement. It is not allowed to leave the pets alone in the apartment. Dogs are not to disturb the other guests, therefore they should always be accompained by the owner and on a leash. In case of any incidents, the owner of the pet has to take the consequences. 

DRUGS & HAZARDOUS MATERIALS
Client and members of his party shall not use or permit to be brought into any apartment any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.

LIABILITY

No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the apartment.

The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Terms and Conditions, ‘force majeure’ means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control. 

BUILDING WORK

In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work taking place or unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.

COMPLAINTS

In the unlikely event that clients have a complaint about the apartment or its contents whilst on holiday, it must be reported immediately to the owner  who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period.  Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person's opinion but not the opinion of someone else.  If a client chooses to leave a rental over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, air conditioning, television or satellite service, appliances, etc. It is the client's obligation to report any problems or damage to their apartment immediately.